Afseem is a Qatar-focused e-commerce and local marketplace platform designed to connect customers with participating grocery stores, restaurants and other local businesses.

This Privacy Policy explains how Afseem may collect, use, share and protect personal information when you use our website, services and platform.

Depending on how you use Afseem, we may collect information that is reasonably necessary to provide and improve our services.

Information You Provide

• Your name
• Mobile number
• Email address
• Delivery address or location
• Order information
• Products ordered
• Quantity and order instructions
• Merchant information
• Information submitted through forms

Technical Information

We may also collect certain technical information such as IP address, browser type, device information and information about how you interact with our website.

We may use information collected through Afseem for purposes including:

• Processing and communicating customer orders;
• Connecting customers with participating merchants;
• Providing customer support;
• Managing customer accounts;
• Improving our website and services;
• Preventing fraud and misuse;
• Maintaining platform security;
• Communicating important service information;
• Complying with applicable laws and regulations.

When you place an order with a participating grocery store, restaurant or other merchant, we may need to provide relevant information to that merchant so that the merchant can process and fulfil your order.

Depending on the order, this may include:

• Your name
• Mobile number
• Delivery address or location
• Products ordered
• Quantity
• Order instructions
• Order reference
• Other information reasonably necessary to fulfil the order

Merchants may use this information to prepare, communicate and deliver your order.

Afseem may use WhatsApp and third-party technology services to facilitate communication between customers and participating merchants.

Where applicable, order information may be transmitted through WhatsApp API or other communication services to the merchant's designated account.

Third-party services may process information according to their own privacy policies and terms.

Under the standard Afseem business model, payment for orders may be made directly to the participating merchant using the payment method offered by that merchant.

Afseem does not normally collect or process payment card information for orders fulfilled directly by merchants, unless expressly stated otherwise.

Afseem may use location-related information to help customers discover participating merchants available within their selected area.

Location information may also help merchants determine whether they can fulfil a customer's order.

We process personal information where reasonably necessary to provide our services, fulfil orders, communicate with customers and merchants, maintain security, comply with legal obligations or where otherwise permitted by applicable law.

Afseem aims to process personal information fairly, transparently and responsibly.

Afseem takes reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet-based system can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes and complying with legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of where appropriate.

Subject to applicable laws and regulations, you may have rights regarding your personal information.

• Request access to information held about you;
• Request correction of inaccurate information;
• Ask questions about how your information is used;
• Object to certain processing where legally applicable;
• Request deletion where legally applicable.

To make a privacy-related request, please contact Afseem using the contact information provided on our Support page.

Where permitted by applicable law, Afseem may communicate information about services, promotions, platform updates or other relevant information.

You may contact us if you no longer wish to receive non-essential marketing communications.

Afseem's services are intended for general customers and businesses and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

Afseem may use third-party services to support website hosting, analytics, communication, security, cloud storage, authentication and other technology functions.

These third-party providers may process information as necessary to provide their services to Afseem.

Third-party services are generally governed by their own terms and privacy policies.

Participating merchants are independent businesses. Merchants may receive customer information necessary to process and fulfil orders placed through Afseem.

Merchants are responsible for handling customer information appropriately and in accordance with applicable laws and their own legal obligations.