We're here to help you with Afseem.
Have a question about Afseem, a participating grocery store, restaurant, an order, or our services?
Our team is here to assist you.
Whether you are a customer looking for help with an order, a merchant interested in joining Afseem, or a business interested in partnering with us, please contact us through the appropriate channel below.
9:00 AM – 5:00 PM
Our regular customer and merchant support hours.
We're here to help with your Afseem experience.
For questions or assistance relating to your experience on Afseem, please contact our customer support team.
Phone / WhatsApp: +974 5042 3322
Email: support@afseem.com
Support Hours: 9:00 AM – 5:00 PM
Afseem operates as a digital marketplace and technology platform connecting customers with independent grocery stores, restaurants and other participating merchants.
For matters relating directly to a specific order, customers may also contact the relevant merchant directly.
For matters relating directly to your order, such as the following, please contact the relevant merchant where applicable:
Where applicable, the merchant's contact information may be provided through the order confirmation or merchant listing.
Afseem may assist in facilitating communication between the customer and the relevant merchant.
Grow your local business with Afseem.
Are you a grocery store, restaurant or local business interested in joining Afseem?
Our Merchant Support team can help you with:
If you operate a grocery store, restaurant or other local business in Qatar and would like to list your business on Afseem, we'd love to hear from you.
Email: support@afseem.com
WhatsApp: +974 5042 3322
When contacting us regarding merchant registration, please provide:
Our team will contact you regarding the onboarding process and applicable subscription plan.
Let's build something valuable together.
For business partnerships, technology partnerships, marketing opportunities, corporate enquiries or other commercial opportunities, please contact us.
Your feedback helps us improve Afseem.
If you have experienced a problem with our platform, a merchant or your overall experience, please contact us.
Email: support@afseem.com
Phone / WhatsApp: +974 5042 3322
Please provide, where available:
We aim to review complaints within a reasonable period and may contact the relevant merchant where necessary.
Official Afseem business information
For faster assistance regarding an existing order, please keep your order number and registered mobile number available.
Please do not send passwords, payment card numbers, PINs, OTPs or other highly sensitive authentication information through the contact form, email or WhatsApp.
Afseem customer support should not be used as a replacement for emergency services.
If an issue involves an immediate threat to health, safety or life, contact the appropriate emergency or government service in Qatar.
Connecting Qatar's Local Businesses with Local Customers
Thank you for choosing Afseem. We value your trust and look forward to serving you.
